Customer Care Associate, RA (remote Assistant)

Customer Care Associate, RA - Rotating 8 hours shift 24/7, English

Headquartered in Kitchener, ON, Canada, Avidbots is a full-stack robotics company that designs and manufactures all aspects of our hardware and software solutions. Our flagship product is a robot named Neo - an autonomous floor-scrubbing robot designed to clean hard surface floors with minimal human intervention. We offer comprehensive sales, service and support to our customers on four continents.  Avidbots is bringing robots to everyday life to expand human potential. Our robot Neo is widely deployed and trusted by the world’s leading facility management companies as well as global organizations.

We are looking for a specialist in remote monitoring to help our deployed robots through our online platform, as well as receive customer requests and calls, making sure the experience with the robot is extraordinary.

This role has a great impact on the future growth of our company as we deploy robots in the field. He/She will work hand in hand with experienced staff in customer service in the area of robotics and will be supported by an experienced team of veterans and programmers throughout their professional growth, always aiming at the success of our clients.

Our ideal candidate is analogically like an "eagle" who can watch out for robots in the field, quickly identify problems and transfer them to the right person on the Avidbots team.

Main tasks:

• Supervise our fleet of deployed robots remotely identifying issues and solving them using our internal tools.

• Record and document remote monitoring events (filing fault reports, etc.)

• Investigate and suggest improvements to internal tools and other processes.

Requirements: 

• Fluent in conversational English (intermediate to advanced level)

• Background in customer service. Engineer, technologist or technician would be a plus

• Availability to work 24/7 on weekly rotating shifts including weekends.

Benefits

• Fitness program: Available budget for each employee to foment healthy activities.

• Referral program: Bonus in case of recommendation of new talent to the company

• Continuous education program: Reimbursement in case of continuous education according to the policy.