Shelly McNaught

Shelly McNaught is an experienced technical support professional with a diverse background in customer support, software engineering, and military service. Currently, Shelly serves as a Technical Support Engineer at Avidian Technologies, focusing on providing customer support through various communication channels to meet service level agreements and net promoter score objectives. Prior roles include positions at Microsoft as a Tier 2 Support Analyst, Edifecs as a Product Support Specialist, and SumTotal Systems in various technical support and engineering roles. Shelly began a career in technical support at Asymetrix and has a strong foundation in music education and performance, holding a Bachelor of Music from the State University of New York at Fredonia and additional degrees in computer programming and data processing from Bryant & Stratton College. Notably, Shelly was also a trombonist in the US Army, contributing as a founding member of the NATO military band in Belgium.