Hugo Caldas

Hugo Caldas is a Technical Support Engineer at Adyen since October 2025, with prior experience as a Product Manager and Customer Success Engineer at Gainsight from February 2023 to October 2025. At Gainsight, Hugo engaged with customers to collect feedback on community products, identifying opportunities for feature enhancements, while also providing technical support using Zendesk. Before Gainsight, Hugo worked as a Customer Success Engineer at inSided, which was acquired by Gainsight. Previous roles include Customer Support Specialist at Foleon, where assistance was provided for content creation via Intercom, and Web Designer at DATALIDER, focusing on website development and eCommerce management. Other experiences include web design at Goweb Agency and a customer service role at NOS SGPS. Hugo holds a CTeSP degree in Multimédia from ISTEC, achieved from 2017 to 2019.