Briyanna Releford

Briyanna Releford possesses diverse experience in customer care, training, and wellness coaching. Currently serving at AvidXchange, Inc. as Payment Care since October 2024, Briyanna also operates as a Certified Life Coach at Yanna Self Discovery Coaching, where over 200 participants have engaged in monthly wellness events. Previous roles include Customer Care Training Assistant at iQor, where training initiatives improved team performance by 25%, and Contract Management Specialist at Accushield®, where proactive strategies reduced customer churn. Briyanna excelled as Customer Experience Lead at Soundview Communications Inc., achieving a 95% crisis resolution rate, and has held various positions in customer advocacy and management earlier in the career. Briyanna holds a Bachelor of Science degree from the University of West Georgia and a Master of Business Administration from Georgia State University.