Derek Wills

Derek Wills is currently the Senior Manager at Avis Budget Group, overseeing Contact Center Workforce Forecasting, Business Reporting, Back Office Operations, Vendor Management, and Field Operations Support/Updates. Prior to their current role, Derek worked at NRG Energy and Direct Energy as a Senior Change Management Analyst, focusing on Change Management, Process Improvement, User Testing, Communication Plans, and Project Management. With a background in Call Center and Back Office Operations, Derek has extensive experience in Operational Readiness, Employee Engagement, Process Improvement, and Training Development. Derek's career trajectory has showcased their expertise in workforce management, forecasting, and process optimization across various industries.