Anna Averina

Anna Averina has been working in customer service and moderation for Avito since 2017. Prior to that, they were the CRM Director for Lamoda Group from 2013 to 2017. Anna also held the position of Operational Director for sravnikupi.ru from August 2013 to December 2013. In April 2013, they became the Deputy Call Center Director for Europlan, where they stayed until August of that year. From 2007 to 2013, Ms. Averina was the Head of Sales Call Center for InTouch insurance, where they were responsible for call center operational management, recruitment, training system development and implementation, scripts development and implementation, call center culture management, evaluation and motivation system, KPIs, targets planning, settlement and achievement, capacity planning, new products implementation in CC, efficiency management, and head of training group.

Anna Averina's educational career includes a degree in finance and financial management services from the State University of Management (SUM), as well as certification from COPC Inc. in COPC Implementation Leader.

Their manager is Amit Purohit, CPO.