Fernando Pysklyvicz

Fernando Pysklyvicz is an experienced professional in customer relationship management and sales operations with a strong background in the vacation ownership sector. Currently serving as Gerente de Experiencias Operações Vacation Ownership at Grupo Rio Quente since November 2015, Fernando is responsible for the post-sales operations with a focus on customer relationships and lead generation. Fernando's expertise includes previous roles as Diretor de Relacionamento ao Cliente at both Oceanic Empreendimentos and Grandes Lagos Resorts e Parque Aquático, where the aim was to enhance customer experience and satisfaction. Additionally, notable achievements include receiving the Premio Reclame Aqui for service quality and successfully implementing projects that significantly reduced cancellation rates. Fernando holds an MBA from FGV - Fundação Getulio Vargas and has a bachelor's degree in Biology from Unicaldas.