Karen Anjali Gonsalves

Karen Anjali Gonsalves has extensive work experience spanning different industries. Karen Anjali started their career as a Guest Relations Executive at Taj Hotels in 1998 and later worked as a Recruiting Administrator at McKinsey & Company from 1999 to 2002. Karen Anjali then joined Maersk Line as an Export Customer Service and Logistics Executive in 2002.

In 2008, Karen worked at the Chartered Institute of Purchasing & Supply, initially as a Membership Officer and later as an Accounts Coordinator. Karen Anjali left the institute in 2010 and joined Wintringham as a Finance Officer for a short period in 2011. Later that year, they worked as a Finance Officer on contract at Hays.

Karen started their educational journey at RMIT University in 2012, where they studied business. Karen Anjali worked as a Business Student until 2013. Subsequently, they joined GAPbuster Worldwide as a Customer Service Officer for the UK/Europe region from 2013 to 2014.

In 2014, Karen joined First State Super and held various roles within the organization. These roles included Inbound Service Consultant with specialist skills, Specialist Service Consultant, Senior Service Consultant, and Tasked with additional responsibilities of Team Leader - Inbound Service Centre. Karen Anjali was promoted to Team Leader - Multichannel in 2018 and subsequently took on a secondment as Team Leader - Inbound Service Centre. In 2019, they served as the Quality and Coaching Lead (Member Experience) before leaving the company.

Since 2019, Karen has been working at Aware Super as an Incident Management Specialist in Business Risk & Compliance. Additionally, they served as the Quality Assurance Team Leader, where they managed a team of 7 Quality Assurance analysts and established the QA framework.

With their diverse work experience, Karen Anjali Gonsalves brings a wealth of expertise and skills to any organization they work with.

Karen Anjali Gonsalves' education history is as follows:

From 2012 to 2013, Karen attended RMIT University and obtained a Master of Business Administration (MBA) in General. The field of study for this degree is not specified.

In 2000 and 2001, Karen studied at the University of Mumbai and earned a Master of Arts (M.A.) in Political Science.

During the same period of 2000 to 2001, Karen also attended the Xavier Institute of Management (XIM) in Mumbai and completed a Postgraduate Diploma (PGDM) in Sales and Marketing Management.

Between 1994 and 1997, Karen pursued a Bachelor of Arts (B.A.) degree in Political Science (Major) at the University of Mumbai.

From 1992 to 1994, Karen attended St. Xavier's College, where they completed their H.S.C. (Higher Secondary Certificate) in the field of Arts.

Additionally, Karen has a secondary school education from the Convent of Jesus and Mary, Fort (CJM). The specific details of the degree obtained are not provided.

Karen has also obtained several certifications. In March 2022, they obtained a Lean Six Sigma Yellow Belt (ICYB) from LEAN 6. In February 2015, they earned the RG 146 Superannuation certification from the Association of Superannuation Funds of Australia (ASFA). Karen has also completed the Certified Mental Health First Aider course from Mental Health First Aid Australia. However, the specific month and year for obtaining this certification are not given. Finally, Karen has the RG 244 - General Advice certification from the Australian Institute of Superannuation Trustees, but the month and year of obtaining this certification are not provided either.