Baptiste Dreneau

Baptiste Dreneau is an experienced professional in customer success and leadership, currently serving as Vice President of Customer Success at Awesome OS, where expertise encompasses high-touch customer experiences for internet and eCommerce companies. Prior experience includes roles as Senior Director of Global Services and Head of Sales and Customer Experience at Vow To Be Chic, where responsibilities involved executive committee participation and process optimization. Dreneau also held a Customer Service Leader position at American Express, achieving exceptional Net Promoter Scores and leading large teams, while earlier experience as a Team Manager at Sitel involved training and managing telesales efforts for Microsoft France. Education was completed at École de Management Léonard de Vinci.