Elena Rubio de la Torre

Elena Rubio de la Torre is a seasoned professional with extensive experience in customer support and scientific research. Currently serving as the Secretary of the Board of Directors at AWIS San Diego and as the Founder & Principal Consultant at BioCustomer Support Solutions, Elena specializes in empowering organizations to enhance customer experience functions. Previous roles include Support Team Leader at Benchling and Director of Customer Support at NanoCellect Biomedical, where responsibilities ranged from overseeing support divisions to developing customer support channels. Elena's academic background includes a PhD in Biological Sciences from Universidad de Granada, with postdoctoral work at Sanford Burnham Prebys Medical Discovery Institute and the University of California San Diego. With a strong foundation in both science and customer engagement, Elena combines technical expertise with leadership in support functions.