Susan Holgate

Susan Holgate serves as the Agency & Operations Manager at AXA Insurance Company, a position held since November 1991. In this role, Susan manages a multi-disciplined function focused on Agency Management, ensuring a balance between excellent customer service, process control, commission scale control, and risk management within regulatory frameworks. Additionally, Susan oversees workflow management for teams in the UK and India and leads various cross-functional change initiatives related to people, systems, and processes. With a strong background in credit control, relationship building, and people management, Susan contributes significantly to the organization's operational excellence.