Daniel Luiz Silva

Daniel Luiz Silva has extensive experience in customer experience management, currently serving as the Gerente de Experiência do Cliente at AXA no Brasil since February 2017. In this role, Daniel specializes in strategic management of complaint channels and quality assurance, focusing on customer journey mapping and process improvement. Previous positions include Gerente de Canais de Atendimento at AXA, where responsibilities included overseeing customer service channels and implementing operational strategies. Prior to AXA, Daniel held roles at NET Combo, Sanitas Group, and TMKT, gaining expertise in contact center operations, regulatory processes, and team leadership. Academically, Daniel holds a Bachelor's degree in Law with a focus on Consumer Rights from Uninove and has a degree in Hospital Management from Centro Universitário Internacional UNINTER.