Ulva Pratiwi

Ulva Pratiwi is an experienced customer service professional with a Bachelor's degree in Bahasa dan Sastra Inggris from Universitas Islam Sultan Agung Semarang. Currently serving as Administration and Contact Center at Axioo since July 2023, Ulva is responsible for managing customer inquiries and complaints across multiple platforms, assisting with spare parts purchases, and resolving project-related issues. Prior experience includes a role at PT Toyota Astra Financial Services as a Video Call Center agent, where Ulva handled over 90 cases daily through various communication channels. Additionally, Ulva worked at Traveloka, providing customer service for a range of company products and managing VIP clientele in both Indonesian and English, demonstrating strong skills in CRM and customer relations.