Account Manager

1 big thing: Axios HQ is an AI-powered software that helps organizations of all sizes plan, write, and send essential comms that boost trust, transparency, and alignment. Learn more about Axios HQ:

• $20M Series A co-led by Glade Brook and Greycroft
• No. 3 on Glassdoor’s Best Places to Work 2024
• Read our reviews on Glassdoor
• 2024 State of Essential Workplace Communications

Why it matters: The Account Manager will be responsible for renewing and expanding our partnerships with HQ customers and will work alongside a dedicated Customer Success Manager to achieve usage, revenue, and retention goals within these partnership organizations.

Go deeper: In this role, you will make an impact to Axios HQ through the following responsibilities:

• Successfully renew and upsell existing clients and consistently perform against individual and team quantitative and qualitative KPIs - predominately in SMB and Mid-Market segments
• Partner with a dedicated Customer Success Manager to manage a high volume book of business of Axios HQ customers - focusing specifically on renewals, upsells, upgrades, and further saturation of the client footprint. 
• Collaborate closely with the sales and customer success teams to ensure a smooth handoff when new clients purchase the Axios HQ product 
• Work alongside a dedicated Customer Success Manager to ensure continual training and user adoption support across the client lifecycle
• Develop a deep understanding of customers' business goals, communications strategies, and use cases to build a plan alongside a dedicated customer success manager who helps them achieve their goals for Axios HQ.
• Advocate on behalf of customers’ needs to help inform product development and strategy
• Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ - this can include responding to client challenges/problems, proactively scheduling regular check-ins, providing timely feedback to the product and engineering team for feature requests and bug reports, etc.

The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other - and have the following skills/experience:

• 3+ years of experience in a revenue-generating, customer-facing role -  ideally in account management, within the Software as a Service (SaaS) or AI industry
• Experience managing a book of business of 100+ accounts 
• Proven track record hitting and exceeding renewal and upsell quotas 
• Exceptionally collaborative with an eagerness to work hard to advance the success of a new product and contribute to new processes and infrastructure
• Growth mindset with a constant desire to receive feedback, learn and grow 
• Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals and upsells 
• Comfort with a fast-paced environment where things are growing and changing at lightning speed

Don’t forget: 

• Axios HQ believes in fair and equitable pay. Annual on-target earnings for this role is in the range of $90,000-$110,000 and is dependent on numerous factors, including but not limited to location, work experience, and skills.
• Health insurance (options include 100% paid for individuals, 75% for families)
• Fertility and family planning coverage
• Primary caregiver 12-week paid parental leave
• 401K, plus company match
• Tele-mental health services 
• Generous vacation policy, plus company holidays
• Monthly work-from-home stipend
• Company equity
• A commitment to an open, inclusive, and diverse work culture
• Annual learning and development stipend

Equal Opportunity Employer Statement

Axios HQ is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios HQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.