Kayla Thommen

Kayla Thommen is currently serving as an L&D Program Manager II for US Sales Onboarding at Axon since March 2025. Previously, Kayla held the position of Customer Service Supervisor at Bakkt from November 2023 to March 2025, where responsibilities included leading a team and developing customer service strategies. Prior experience includes serving as the Curriculum and Training Coordinator in Human Resources for the City of Phoenix Aviation, focusing on leadership and career development from August 2022 to November 2023, and as a Lead Facilitator at USAA from June 2017 to August 2022, where Kayla conducted learning sessions and addressed training gaps. Earlier roles included Insurance Sales Manager at American Express, where Kayla managed a large portfolio of corporate cards and led training for new administrators. Kayla holds a Bachelor of Arts in Psychology and is pursuing a Master of Business Administration at Grand Canyon University.