Adriana Santana

Client Ticketing Manager at AXS.com

Adriana Santana has a diverse range of work experience. Adriana started their career as a Social Media Manager at Free Walking Tours Alicante in 2020. During their time there, they managed social media accounts, developed strategies for brand awareness and engagement, provided reports and recommendations for improvement, and analyzed competitors to develop effective strategies.

In 2021, Adriana worked as a Cashier at ZARA SA. In this role, they operated the cash register, resolved transaction issues promptly, and performed cash and card transactions, purchases, and refunds.

In 2022, Adriana joined AXS as a Box Office Assistant. Their responsibilities included selling and upgrading tickets, addressing ticketing inquiries and issues, and managing the ticket collections process for the main box office and VIP facility.

Currently, Adriana serves as an International Marketing Assistant at APMG International. In this position, they assist in creating content for social media as part of digital marketing campaigns, curates social posts across various platforms, learns marketing automation workflows, and develops content for educational live events.

Adriana's work experience demonstrates their skills in social media management, customer service, transaction handling, and marketing.

Adriana Santana's education history includes obtaining a Bachelor of Arts degree in Advertising and Public Relations from Universitat d'Alacant, which they pursued from 2017 to 2021. During their bachelor's program, they also had an opportunity to study at Solent University as part of an Erasmus program, specifically in the field of Marketing, from 2019 to 2020. After completing their undergraduate studies, Adriana pursued a Master's degree in Music Management at the University of Westminster, starting in 2021 and anticipated to end in 2022.

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Timeline

  • Client Ticketing Manager

    January 1, 2024 - present

  • Box Office Assistant

    June, 2022