Francine L.

Francine L. has extensive work experience in the fields of fraud prevention, risk management, and customer care. Francine started their career as an Internet Customer Service Representative and Operational Support at Hot Topic in 2005, where they worked until December 2015. During this time, they gained experience in providing excellent customer service and operational support.

In 2015, Francine joined Career Group as a Trust & Safety Specialist, where they worked until October 2016. Francine then moved to eharmony, where they held the same role from December 2015 to May 2018. At eharmony, they were responsible for fraud investigation, analysis, and research, as well as ensuring the company's reputation by providing excellent customer care and addressing issues that posed risk to the company and customers.

From November 2018, Francine worked at AXS as an Associate Fraud Prevention Analyst. In this role, they analyzed data and implemented techniques to minimize financial loss associated with the ticketing industry. Francine also proactively deterred fraud and chargeback patterns.

In November 2020, Francine joined PFSweb, Inc. as an Analyst, Credit (Fraud). Francine supported credit and fraud initiatives for the global commerce services company as a seasonal independent contractor until December 2020.

Before their career in fraud prevention and customer care, Francine worked at First Financial Credit Union from 1994 to 2004. Francine held various roles within the company, including Member Support Representative II, Member Support Representative I, Electronic Services Representative I, and Telephone Service Support Representative. Francine'sresponsibilities at First Financial Credit Union included financial services and processes, membership support, online banking support, data entry, and office support.

Overall, Francine L. has a diverse and comprehensive work history in the areas of fraud prevention, risk management, customer care, and financial services.

Francine L. attended Bishop Amat Memorial High School, where they pursued a general studies curriculum with a focus on advanced English coursework. Francine obtained their High School Diploma from this institution. Following their time at Bishop Amat Memorial High School, Francine L. enrolled at Mt. San Antonio College. During their time there, they studied English and Liberal Studies, working towards an Associate of Arts Degree.