Associate Director, Sales Operations

Axsome Therapeutics, Inc. is a biopharmaceutical company developing and delivering novel therapies for the management of central nervous system (CNS) disorders. The Axsome team is a lean, dynamic group of individuals committed to addressing unmet needs for patients with CNS disorders. Axsome is based in New York City.

About This Role 

Axsome Therapeutics is seeking an Associate Director, Sales Operations to support our commercial product launches. The Associate Director, Sales Operations is responsible for a variety of coordination and execution of key sales operations functions. Key responsibilities include 1) Management and maintenance of sales operations processes, 2) Management of HCP DCC engagement plans to ensure they are effective and efficient, 3) Ensure that field teams maximize the use of data and technology to deliver results and 4) Manage field related compliance operations, 5) Lead and develop a team delivering best in class operations in the pharmaceutical space This role will report directly to Director of Sales Operations. 

This role is based at our HQ in New York City and will be required to be onsite at least three days per week.  

Job Responsibilities and Duties include, but are not limited to, the following: 

• Work with cross-functional team to design, optimize and manage field team alignments, HCP engagement plans, and incentive compensation plans 
• Manage vendors running sales operations processes and reporting 
• Manage and provide thought leadership on organizational omnichannel capabilities 
• Identifies relevant field KPI’s and works with field leadership to put in place relevant reports/dashboards to understand and effectively manage opportunities 
• Create ad hoc analysis/reports to identify opportunities for Field execution based on CRM engagement data and secondary data sources (IQVIA/Symphony) 
• Collaborate with broader Commercial Operations team to review data, improve existing processes, and on new projects 
• Act as a liaison with Corporate Compliance to ensure all systems support our field representatives and meet compliance requirements 
• Leverage CRM/SFA systems to full capabilities and enhance to support the field 
• Support Sales leadership in the organization and coordination of National Sales meetings, Manager Meetings, and POA meetings 

Requirements / Qualifications 

• Bachelor's Degree required 
• 7+ years of sales operations experience in the pharmaceutical or biotech industry (which may include work as a consultant or supplier to the industry) 
• Ability to work on site Monday, Tuesday & Thursday 
• Experience in Sales Force Design, Alignment, Targeting, Call Planning, and Incentive Compensation 

Experience, Knowledge and Skills 

• Experience in CNS therapeutic area is preferred 
• Demonstrated knowledge of sales operations and ability to identify and investigate operational needs, and opportunities, and leads the implementation of improvements within area of responsibility 
• Experience in omnichannel planning 
• Experience supporting Veeva CRM applications 
• Understands key pharmaceutical data sources (e.g. IQVIA, Symphony) and data structures to produce insights 
• Ability to operate in ambiguous situations and determine focused objectives and a clear path forward in the face of open questions 
• Advanced knowledge of MS Office (Excel, PowerPoint, Word) is required 
• Experience in programming (SQL, SAS or Python preferred) 
• Strong team player with ability to manage conflicting priorities 
• Demonstrated ability to work with many cross-functional partners 
• Ability to interact and communicate with all levels in the organization 
• Ability to balance multiple projects and workstreams simultaneously 

Salary & Benefits  

The anticipated salary range for this role is $140,000 - $170,000. We encourage candidates of all levels to apply as there may be flexibility on final job title and responsibilities. The salary offer will be based on a variety of factors, including experience, qualifications, internal equity and location. Axsome offers a competitive employment package that includes an annual bonus, significant equity and a generous benefits package. 

Axsome Therapeutics does not accept unsolicited resumes from recruiters or third-party recruitment agencies and will not pay placement fees for unsolicited candidates that are sent to hiring managers, the HR team or other Axsome team members. Only approved vendors who have been explicitly asked to support a specific search will receive access to our Applicant Tracking System to submit candidates for consideration.