Daniel A. Alvarado

Daniel A. Alvarado has a diverse work experience in various customer success and onboarding roles. Their most recent position was at Axur, where they served as the Customer Onboarding and Education representative. In this role, they provided training and managed clients in relation to Axur's products, services, and SaaS platform. Daniel A. was responsible for various tasks such as automation of CRM, content creation for onboarding processes, initial fraud monitoring, and relationship building with clients. Daniel also helped other departments in the company with translations and participated in international events and webinars.

Prior to their role at Axur, Daniel worked as an Analyst of Customer Success-Onboarding at VMtecnologia and HeroSpark. At VMtecnologia, they focused on serving the Micro Market and Vending Machine segment, analyzing internal processes, and managing CRM and metrics. At HeroSpark, Daniel held the positions of Analyst of Customer Success (Onboarding), Supervisor of Onboarding - LATAM, and Agent of Customer Service LATAM. In these roles, they were involved in managing processes, updating and serving clients in B2B and B2C environments, and onboarding SAAS, EAD, and Infoproduct software.

Before their customer success roles, Daniel worked at Grupo Barigui as a Control and Quality Manager, where they managed employee courses, provided customer service, and handled the SAC. Daniel A. also had a role as a Senior Account Manager at SYKES Brasil, where they provided technical support for the CitiDirect platform of Citibank and assisted with various remittance procedures.

Daniel's early work experience includes positions at TAM, where they served as a Sales Agent at the Curitiba Airport, assisting customers with flight information and ticket transactions. Daniel A. also worked as a Customer Service representative for LATAM Airlines-Argentina, handling international calls and assisting with ticket sales, changes, and passenger inquiries.

Overall, Daniel A. Alvarado has accumulated a wealth of experience in customer success, onboarding, training, and sales roles, working with clients in various industries and regions.

Daniel A. Alvarado's education history is as follows:

From 2016 to 2021, they attended Fatebe and earned a Bachelor's degree in Theology, specializing in Theological Studies.

In 2016 and 2017, they pursued post-graduate studies at Pós Graduação Fatebe, focusing on People Management and Counseling.

Between 2003 and 2012, they studied at UNA Buenos Aires in Argentina, where they obtained a Bachelor's and Teaching degree in Performing Arts, specializing in Acting.

In 2005, they participated in a seminar on new technologies at the Museo Nacional de Bellas Artes, exploring the use of technology in the field of Arts.

Overall, their educational background includes degrees in Theology, Performing Arts, and additional studies related to People Management, Counseling, and the integration of technology in the Arts.