Thais Galvão

Thais Galvão has a diverse work experience, starting in 2010 as an Assistente Administrativo at Personal Service Facilities. In 2012, they joined Real Protect - Serviços Gerenciados de Segurança, where they held various roles, including Estagiária - Suporte SOC, Analista - Suporte Endpoint, Analista - Monitoramento de Segurança, Líder - Monitoramento de Segurança e Rede, and Líder - CSIRT (Prevenção). From 2019 to 2020, Thais worked as a Customer Success Analyst at Real Protect. In 2020, they joined Axur as a Customer Success Manager - Pleno and subsequently advanced to the roles of Customer Success Manager - Senior and Customer Success Manager - Especialista. Thais Galvão has been consistently building their expertise and skills in customer success and security services throughout their career.

Thais Galvão completed their MBA in Sales Management from USP/Esalq from 2021 to 2023. Prior to that, they pursued a Master of Business Administration (MBA) in Management: Information Technology from FGV - Fundação Getulio Vargas from 2017 to 2020. In 2011 to 2014, they attended Universidade Gama Filho and studied Technology Information. Thais also obtained several additional certifications, including Emotional Intelligence from Escola Conquer, Customer Success Intensive from CS Academy, Customer Success - How to Attract and Retain Customers from Sebrae, Introduction to Customer Success from RD University, Deep Security from Trend Micro, ISO 27002 from EXIN your ICT competence partner, Paessler Certified Expert from Paessler AG, and Scrum Fundamentals Certified from SCRUMstudy - Accreditation Body for Scrum and Agile. The obtained years for the certifications range from 2013 to 2020.