Ashleen Rama Petersen

Ashleen Rama Petersen has a diverse work experience spanning over several companies and roles. Ashleen'smost recent position is as a Product Owner at ayoba since November 2022. Prior to this, they worked at MWEB from 2009 to 2022, where they held various roles including Associate Product Manager - Fibre, Product Owner, and Process Analyst. As a Process Analyst, they were responsible for maximizing the delivery of processing and fulfillment of sales journey by operational activities and technology. Ashleen also analyzed workflows and call flows for optimal customer experience and provided input to relevant projects. Before joining MWEB, Ashleen worked at The Dialogue Group from 2004 to 2009, where they worked as a Business Analyst, Program Manager, Team Leader, and Customer Service Consultant. Ashleen'sresponsibilities included compiling data, creating functional and product requirements documents, developing business process maps, and providing customer service. Prior to that, they worked at Intercape Mainliner from 2002 to 2004 as a Reservations Clerk (Call Centre Operator) and Cabin Attendant. As a Reservations Clerk, they dealt with inbound calls, including bookings, queries, complaints, and payments. As a Cabin Attendant, they were responsible for passenger services and ensuring a pleasant and comfortable journey.

Ashleen Rama Petersen attended Good Hope Seminary Girls High School from 1998 to 2002, where they obtained their Matric degree in High School/Secondary Diplomas and Certificates. In addition to their high school education, they also obtained the following certifications:

1. Product Management from GetSmarter in April 2020.

2. Certified Scrum Product Owner (CSPO) from Scrum Alliance in September 2019.