Aztek
Shamroze N. Mir has a diverse work experience in various companies and roles. In 2016, they served as a soldier in the Norwegian Armed Forces. From 2017 to 2022, they worked at Bring Norge, where they held the position of Logistics Manager/Project Coordinator. Their responsibilities included managing daily logistics operations, addressing any logistics issues, overseeing supply chain aspects such as contracts, procurement, transportation, and distribution, and implementing cost-reduction measures.
In 2018, Shamroze joined Booking.com as a Technical Support Consultant. In this role, they installed over 150 new PC workstations and laptops equipped with Windows 10 and MS Office 365. Shamroze N. efficiently handled user problems, resolving more than 50 tickets per day. Their dedication to user satisfaction resulted in a consistently high monthly end-user satisfaction rating of 99%.
In 2022, Shamroze became a Consultant at Advania Norge, where they were primarily responsible for CRM-related tasks. Shamroze N. provided training and guidance to users on CRM systems and functionalities, integrated CRM systems with other platforms for seamless data exchange, and formulated and implemented CRM system architectures in line with business needs and best practices.
Finally, in 2023, Shamroze joined Aztek as a Consultant, specializing in CRM implementation and customization. Their role involved configuring, customizing, and optimizing CRM solutions to enhance customer interactions and sales processes, aligning them with clients' needs and business requirements.
Overall, Shamroze N. Mir has built a solid foundation of experience in logistics management, technical support, and CRM consultancy, showcasing adaptability, problem-solving skills, and a customer-oriented approach.
Shamroze N. Mir completed their Bachelor of Science (BS) degree in Computing & Information Technologies from the University of Derby in the period from 2018 to 2021. Prior to that, from 2012 to 2015, Shamroze attended Skedsmo Videregående Skole, where they obtained their Studiekompetanse degree in Studiespesialisering.
In addition to their formal education, Shamroze has acquired several certifications. In November 2022, they obtained the certification of Microsoft Certified: Azure Fundamentals from Microsoft. They also obtained the certification of Microsoft Certified: Power Platform Fundamentals in October 2022 and the certification of NSM grunnprinsipper for IKT-sikkerhet from Nasjonal sikkerhetsmyndighet in the same month and year. In September 2022, Shamroze attained the certification of Microsoft Certified: Dynamics 365 Fundamentals (CRM) from Microsoft. Furthermore, they have obtained certifications such as Praktisk ledelse from the Forsvaret - Norwegian Armed Forces in November 2016, SANITET NIVÅ 2 in October 2016, SIKKERHETSKLARERING in October 2016, and FØRERKORT KL B from Statens vegvesen in October 2014.