Talita Mattos

Talita Mattos has extensive experience in technology and product management, currently serving as Coordenadora de TI and Product Owner at Azul Linhas Aéreas Brasileiras since May 2019, focusing on customer experience and agile methodologies. Talita manages three squads, developing personalized customer service solutions including a custom IVR and reimbursement services. Previously, Talita worked at Mooven Consulting as an Agile Master, facilitating agile ceremonies and promoting transparency in project management. Prior roles include Product Owner at Shapeness Informatica, where responsibilities involved user story development and stakeholder requirement translation, and programming analyst at Grafcet Automação de Sistemas Ltda. Talita's educational background includes a focus on project management from FIAP and a bachelor's degree in Information Systems from Universidade de Mogi das Cruzes.