Karim Itani has a diverse work experience spanning multiple industries. Karim started their career at EBE Electronic Business Equipment in 2009 as a Customer Service After-sales representative. Karim then moved on to work at BLOM BANK s.a.l. as a Followup Officer from 2010 to 2012. After that, Karim worked at CORAL BEACH HOTELS & RESORTS, INC. as an Administrative Services Supervisor in 2012.
From 2012 to 2014, Karim worked at MEA as a Senior Customer Support Executive, where they handled complaints from employees and passengers, collaborated with other executives and staff, and handled various organizational papers.
In 2014, Karim joined M. H. Alshaya Co. as a Customer Service Officer. Karim later transitioned to the role of Customer Service Specialist in 2015 and eventually became a Customer Service Supervisor in 2016. During their time at M. H. Alshaya Co., Karim generated reports related to customer feedback, measured performance, and participated in training assessments.
Karim's most recent experience is at Baalbaki Chemical Industries (BCI), where they started in 2017 as the Head of Customer Service. In this role, they generated reports, executed assigned tasks by top management, coordinated with the sales team, ensured timely dispatch of customer orders, explored new markets, and analyzed sales reports.
Throughout their career, Karim has demonstrated their ability to handle customer feedback, generate reports, and provide exceptional customer service.
Karim Itani attended the American University of Culture and Education from 2007 to 2010, earning a Bachelor's degree in Business Administration. Their field of study was Business Administration and Management, focusing on general management principles.
October, 2017 - present