Adrian Ramirez is a CX Specialist currently employed at BABYGOLD since February 2024, with a robust background in customer experience and fraud analysis. Prior experience includes a contract role at KHY by Kylie Jenner, where Adrian managed high volumes of customer inquiries through Gorgias and handled escalated tickets in Shopify. Additional roles include Transaction Specialist at JPMorgan Chase & Co., Fraud Analyst positions at Fashion Nova, AXS, and GOAT, as well as serving as a Fraud Prevention and Disputes Coordinator at CASHet. Adrian's career began as a Trust & Safety Specialist at eharmony, focusing on fraud inquiries and member safety, complemented by a foundation of education from Long Beach City College and Bell High School.
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