Alix Stephann

Alix Stephann is a professional with extensive experience in customer care and service management, currently serving as Service Manager (Logistics & Care) at Back Market since August 2021, where responsibilities include analysis and improvement of customer care processes related to refunds and remote assistance. Prior roles include Junior Process Manager and Customer Care Process Intern at Back Market, and an Analyst in Finance, Risk and Procurement at Wavestone. Alix began the career as an intern auditor at Ernst & Young and has held positions such as right-hand to the CEO at Domaine de Canaille, where involvement included client relations and commercial strategy development. Participated in the Model UN conference representing Brazil and gained photography experience at Lifeshots ESCP. Alix holds a degree from ESCP Business School and a Baccalauréat scientifique from Lycée Louis-le-Grand.