Charles Ferreira Ramos

Charles Ferreira Ramos has extensive experience in IT support and administrative roles. Currently serving as an IT Support Analyst at Back4App since August 2017, responsibilities include bilingual customer support, documentation maintenance, system testing, and MongoDB operations, along with coding in multiple languages and infrastructure monitoring on AWS. Previously, Charles held positions as Administrative Assistant and Intern Administrative Assistant at Gtac Solutions from September 2014 to July 2017, focusing on customer relations, financial reporting, and database management. Initial experience includes an internship with the Prefeitura Municipal de São José dos Campos, where tasks encompassed customer service and administrative analysis, and a trainee role at Enjoy - Inglês Profissionalizante involving billing and administrative support. Charles holds a degree in Business Administration from Universidade Paulista and completed further education at Fatec São José dos Campos.