Jennifer Ferrera

Jennifer Ferrera is an experienced Service Operations Manager with a strong background in customer service and team training. Currently at Bahama Breeze since May 2015, Jennifer interfaces with approximately 8,000 customers weekly and successfully resolves issues to maintain high customer satisfaction while managing sales operations that generate $300,000 to $400,000 in monthly revenue. Prior to this role, Jennifer held positions at Miller's Ale House Restaurants from November 2010 to May 2015, where responsibilities included training team members to improve performance and overseeing customer interactions with 2,000 to 3,000 customers weekly. Jennifer also served as Regional Training Manager, coordinating training initiatives across the United States and managing a team of 15 Training Coaches. Jennifer holds an Associate of Arts in Anthropology from Santa Fe College and a Bachelor of Science in Human Resource Management from the University of Florida.