Pedro A. Urias

Pedro A. Urias is an accomplished Call Center Operations Manager at Baja Call Center Inc. since February 2018, previously serving as Call Center Manager at Telvista Inc. from August 2003 to November 2017. With extensive experience in managing services for top US mobile telecom providers, consumer electronics, technology companies, and the travel services industry, Pedro demonstrates a strong focus on exceeding KPIs and BVIs while enhancing client revenue and customer satisfaction. Early career roles include Client Service Manager and Operations Supervisor, showcasing the ability to foster successful business partnerships with major international brands and Fortune 500 companies. Educational qualifications include a Licentiate degree in Business/Corporate Communications from Universidad Autonoma de Baja California and a Diploma Course in Development of Managerial Talents from Tecnológico de Monterrey.