Sonia Sharma

Sonia Sharma is a seasoned professional in customer experience and marketing communications with extensive experience in the insurance and media sectors. Currently serving as Chief Manager Customer Experience at Bajaj Allianz Life Insurance since June 2021, Sonia has focused on customer success management and enhancing customer communications. Previous roles include Customer Experience Lead at Dentsu Aegis Network and Senior Brand Manager at Max Life Insurance, where Sonia contributed to initiatives that improved brand visibility and NPS scores. Earlier positions include Deputy Manager Marketing & Communication at Compass Group and Account Manager at Soulmedia. Sonia's educational background includes a Post Graduate Certification in Digital Marketing from Mudra Institute Of Communications (MICA) and dual degrees—a B.Sc. in Industrial Microbiology and a Master's in Journalism and Mass Communication from Kurukshetra University.