Ermin Joel Tamana

Ermin Joel Tamana has extensive experience in SAP support and global service management, having held various positions at Baker McKenzie since April 2005, including Manager of SAP Support and Assistant Manager of both SAP Support and the Global Service Desk. Tamana's career progression at Baker McKenzie also includes roles as Supervisor for the Financial Management Systems Help Desk and the Global Help Desk, Team Leader of the Global Help Desk, and Senior Help Desk Analyst. Prior to joining Baker McKenzie, Tamana worked as a Resolution Specialist at eTelecare Global Solutions from February 2003 to April 2005.