Izce Nepomuceno

Izce Nepomuceno has a diverse work experience in various companies.

From 2005 to 2011, they worked at West Corporation as a Quality Assurance Supervisor. In this role, they hired and supervised team members, implemented capacity planning, and introduced cross-training programs.

In 2012, they joined Ingram Micro as a Quality and Training Supervisor. Izce developed training materials, implemented capacity planning, and worked closely with recruitment and operations for training programs.

Starting in 2013, Izce worked at QBE Insurance as an Operational Excellence Analyst, focusing on Quality Assurance for Travel Claims. Izce collaborated with different teams, deployed automated audit forms, and provided performance coaching.

In 2015, Izce joined Baker McKenzie as a Quality Assurance Team Lead. Izce hired and managed Quality Analysts, conducted cause and effect analysis, and validated client incidents. Later, they became the Business Optimization and Analytics Lead, enforcing organizational standards and analyzing data using Tableau.

Overall, Izce has demonstrated their expertise in quality assurance, training, and process improvement throughout their work experience.

Izce Nepomuceno obtained a Bachelor of Arts in Economics from the University of the East, where they studied from 2004 to 2010. Additionally, they have obtained certifications in Leadership and Management Development Program (LMDP) and Lean Six Sigma Yellow Belt Certification from Baker McKenzie in 2017 and 2016 respectively.