Briggs Viloria

Briggs Viloria is an experienced customer service professional with a strong background in hospitality and product support. Currently serving as a Customer Service Specialist at Balboa Bay Resort since March 2022 and simultaneously working as a Customer Service Account Representative at Summerset Grills since January 2021, Briggs excels in troubleshooting issues and fostering relationships with distributors, while managing large order processing. Previous roles include serving as a Customer Service Representative at Balboa Bay Resort, where recognition for superior service led to promotion, and as a Distribution Coordinator at Pelagic Inc., focusing on operational efficiency and event coordination. Briggs began a career in customer service as a Deckhand and Customer Service Representative at Charter Yachts of Newport Beach, gaining experience in maintenance and high-level client interaction. Briggs holds an Associate of Arts and Sciences degree in Business Administration and Management from Orange Coast College.