Michael Jones

Michael Jones is a seasoned professional with extensive experience in programme management and operational leadership within the customer service sector. Currently serving as a Senior Programme Manager at Baltic Apprenticeships since May 2022, Michael previously held roles as a Digital Channel Manager at Morrison Data Services, Team Leader at Xplor, and various positions at npower, culminating in roles such as Service Manager and Change Delivery Lead. Notable achievements include developing a suite of targeted communications to drive revenue and enhancing customer service through innovative frameworks. Michael's strong background in team management and operational efficiency is complemented by a commitment to delivering superior customer experiences.