Operations and Customer Management

The Operations and Customer Management team at Baltimore Gas and Electric is responsible for overseeing and optimizing the company's gas and electric distribution, managing customer service operations, and ensuring diverse business empowerment. This team also handles corporate communications, facilities operations, environmental programs, strategic customer solutions, workforce development, and community engagement. Additionally, they manage new business ventures, rate administration, strategic planning, transmission and substation operations, special field operations, and large engineering projects, while also providing financial oversight.