Michelle Barbeau

Michelle Barbeau, APTD, is an accomplished professional currently serving as Sr. Customer Enablement Manager at Balto, where the focus is on enhancing contact center performance through AI-driven solutions. Previously, Michelle held roles at Platinum Driveline, Inc. as Business Operations Manager and Store Supply Warehouse as a Trainer and Bilingual Customer Satisfaction Specialist, where significant achievements included improving employee retention and performance through effective training programs. Earlier experience includes positions at Rand Diversified Companies, LLC as a Sales and Office Administrator and rue21 as Assistant Manager, where skills in office management and team collaboration were honed. Michelle holds a degree from McKendree University, earned between 2000 and 2005.