Giovana Costa

Giovana Costa is currently serving as Gerente de Negocios e Serviços Digitais at Bradesco since December 2023, where responsibilities include customer support, debt renegotiation, personal and consigned loans, credit limits, credit card handling, account management, and analysis of client profiles for investment requests. Previously, Giovana held internship roles at Bradesco focused on retail innovation and administration, where tasks involved communication strategy, daily performance tracking for various credit products, and support in opportunities and presentations for product and service improvements. Earlier experience includes a sales position at TRACK&FIELD, where Giovana managed customer service and sales operations. Giovana is pursuing a bachelor's degree in Processos Gerenciais from Universidade Presbiteriana Mackenzie and is also enrolled in a postgraduate program in Gestão Estratégica de Negocios at the same institution, alongside certifications in finance and Excel.