Alan Garzón has extensive experience in risk analysis and customer service management, currently serving as an Analista de Riesgo Operativo at Banco de Machala since August 2014, with previous roles in integral risk, market risk, and operational risk. Responsibilities include identifying operational risk events and evaluating controls to mitigate risks. Prior to this, Alan Garzón worked at American Call Center from 2006 to July 2014 as an Asesor de Servicio al Cliente, where management of a 25-person team and reporting on campaign productivity were key duties. Alan Garzón is currently pursuing an MBA in Administration and Business Management at UBE Universidad Bolivariana del Ecuador and has a background in auditing, as evidenced by a degree in Licenciado en Auditoría y Control de Gestión and a Tecnólogo en Contabilidad y Auditoría.
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