Ana Figueiredo Pacheco

Ana Figueiredo Pacheco currently serves as the Head of Customer Service at Contact Center Banco Montepio, a position held since February 2017. Prior to this role, Ana accumulated significant experience at Randstad from September 2004 to February 2017, holding positions such as Responsável da Área da Qualidade, de Auditing Formação e Customer Care and Técnicade Auditing, Qualidade e Customer Care. Notable achievements include leading projects focused on performance evaluation, service quality, and process communication reforms, as well as implementing the ISO 9001 quality model. Ana's educational background includes certifications in Project Management and Scrum Master from Scopphu, and a pedagogical training course from Solisform, among other qualifications from APCER and NOVA FCSH.