Banco Santander Brasil SA
Marco Canalonga has extensive experience in customer experience and management within the banking sector, currently serving as Head of Segments and Customer Experience at Santander Brasil since September 2015. Previous roles at Santander Brasil include Superintendente Canal Remoto and Gerente de Qualidade e Experiência do Cliente. Prior to this, Marco held various positions at Citi from August 2006 to August 2015, including Retail and Cards Manager. Marco started the career at Santander Brasil from June 2002 to August 2006 as a Process Improvement, Automation and MIS Supervisor. Education includes an Executive Master of Business Administration from FGV - Fundação Getulio Vargas, an intensive English program from Barry University, and a degree in Computer Engineering from Universidade São Judas Tadeu.
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Banco Santander Brasil SA
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Banco Santander (Brasil) S.A. (the Bank) is indirectly controlled by Banco Santander, S.A., and is an institution of the Financial and Prudential Group. The Bank operates through two segments, Commercial Banking and Global Wholesale Banking. The Company conducts its operations by means of portfolios such as commercial, investment, lending and financing, mortgage lending, leasing, credit card operations and foreign exchange. The Bank also operates in the payment institution, leasing, buying club management and securities, insurance brokerage operations, capitalization and pension plan. Through Global Wholesale Banking segment, the Bank offers financial services and structured solutions to its customers, in parallel with its trading activities. It also offers foreign exchange products, over the counter derivatives and investments to all of its clients, including institutional investors, corporate clients and individuals.