Bartosz Marciniak

Bartosz Marciniak is a seasoned professional with extensive experience in operations management within the banking and financial services sector. Currently serving as Managing Director, Head of European Operations Delivery at Banco Santander since January 2022, Bartosz is instrumental in establishing over 500 FTE regional operations delivery hubs in Poland and Portugal, while holding end-to-end responsibility for operational and financial performance. Concurrently, as Managing Director of Santander Digital Services Poland, Bartosz oversees a BPO/SSC organization with more than 1200 FTE, focusing on operational excellence and continuous improvement. Previous roles include Director of Operations at MoneyGram International, where Bartosz led a substantial department and managed transitions across global sites, and various management positions at Raiffeisen Polbank and Polbank EFG. Bartosz holds a Master’s Degree in Social Psychology from Uniwersytet SWPS.