Arpan Basak

Arpan Basak has a diverse work experience spanning over several years. Arpan started their career at Standard Chartered Bank in 2001, where they worked as a Senior Officer in the Direct Sales Team. Arpan was responsible for planning and implementing marketing strategies for various liability products.

In 2004, they joined Axis Bank Ltd. as a Deputy Manager, where they efficiently handled customer service and resolved their queries and complaints.

After that, they joined YES BANK, where they held various roles. Arpan served as a Branch Operations & Service Manager, overseeing the branch's operations and ensuring superior customer service. Arpan then became the Branch Head for the Howrah Branch, responsible for business acquisition and wealth management. Finally, they served as a Cluster Head, overseeing branch operations and service delivery.

In 2015, Basak joined Jana Small Finance Bank as the Zonal Head for Risk, Compliance, and Quality Assurance in the Eastern region.

Currently, they are working at Bandhan Bank as the Vice President & Head of IT Governance, Risk & Compliance. Arpan leads IT quality assurance and manages IT governance, risk, and compliance for the bank.

Arpan Basak has a diverse education background. Arpan first attended Kendriya Vidyalaya from 1985 to 1997, where they obtained their +2 degree in Science. Following that, they went on to Annamalai University and earned a BBA in Business Administration from 1998 to 2001. Additionally, they pursued a diploma in Hotel Management from Institute of Hotel Management - Kolkata, specializing in FO/HK/F&B/FP, during the years 1997 to 2000. Later, Arpan returned to Annamalai University for a PGDMM in Marketing Management from 2001 to 2002. Lastly, they completed an MBA in Business Administration from Annamalai University between 2003 and 2006. Furthermore, in terms of certifications, Arpan obtained several qualifications including Certified Information Systems Auditor® (CISA) from ISACA in 2022, RBI Guidelines on Cyber Security from Institute for Development and Research in Banking Technology (IDRBT) in 2022, and Introduction to Governance, Risk & Compliance from IDRBT in 2020, among others.