Heather Lavaway

Heather Lavaway started her career at Bangor International Airport as an American Airlines customer service assistant. In 2008, she made the switch to BGR Aviation as a Customer Service Representative where she worked her way up to Passenger Service Supervisor.

Heather is responsible for managing the customer service staff, overseeing the flight crew’s requests and needs, and coordinating operations for some of our most high-profile customers – including presidential visits.

Heather loves playing sports and participates in a co-ed softball and volleyball league. She is Chair for the City of Bangor Wellness Committee which assists employees with participating in fun physical activities and healthy lifestyle choices.

When she’s not at the office, Heather enjoys spending time with her husband, their young son and her Chocolate Lab, Boston.