Steve Odgers

Chief Customer Officer at Bank Australia

Steve Odgers has a diverse work experience spanning several industries and roles. Currently, they serve as the Chief Customer Officer at Bank Australia, where they are responsible for leading customer experience, product, and service delivery. Steve also holds a position on the Board of Directors at Thorne Harbour Health, an organization focused on providing education and support for HIV/AIDS and LGBTI communities. Prior to this, Steve held various leadership roles at ANZ, including General Manager Transformation, Business & Transformation Lead, and Head of Retail Distribution Transformation. Steve has also served as Vice President at ANZ SRCB Partnership in Shanghai, where they played a key role in developing a strategic partnership with a Chinese bank. Steve's experience includes overseeing branch transformations, driving business growth, and implementing digital solutions. Additionally, they served on the Board of Directors at ANZ Royal Bank in Cambodia, contributing to the bank's successful development and social responsibilities.

Steve Odgers has completed a Graduate Australian Institute of Company Directors (GAICD) program at the Australian Institute of Company Directors. Steve also holds a Master of Business Administration (MBA) degree from AGSM @ UNSW Business School. Steve has a Graduate Diploma in Finance (Grad Dip Fin) from RMIT University and a Bachelor of Science (BSc) degree in Mathematics from Monash University. In addition to their formal education, they have obtained certifications such as SAFe 4 Agilist from Scaled Agile, Inc. and has completed the Board Orientation Series and the Williamson Community Leadership Program from Leadership Victoria.

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Timeline

  • Chief Customer Officer

    November, 2023 - present

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