Andrae Krishnawan W

Andrae Krishnawan W is the current Director at OCBC NISP. Prior to this, they were with PT Bank Sinarmas Tbk as a Call Center Agent from April 2018 to September 2018. There, they handled customer queries and complaints through calls, emails and live chat. Andrae also maintained a QA monthly score of above 90%. From February 2017 to April 2018, they were with PT VADS Indonesia as a Customer Service Team Lead. In this role, they were in charge of running and managing the call center daily & monthly report. Andrae also set targets for all other call center agents to meet up with KPI. Andrae has a wealth of experience in managing customer service teams and ensuring customer satisfaction. Andrae is an excellent communicator and motivator, and is able to provide prompt solutions to challenges.

Andrae Krishnawan W has completed senior high school in the field of science at SMAN 8 Kota Tangerang. Andrae then pursued a bachelor's degree in mathematics teacher education at Universitas Sultan Ageng Tirtayasa. In addition, they have several certifications from LinkedIn, Telexindo Bizmart, ExecuTrain, EF English First, and Lead and Beyond. These certify him in various skills such as communicating in the language of leadership, quality assurance in a contact center, intermediate to advanced Microsoft Excel, telephone courtesy, and presentation skills.