Vivian Heng

Vivian Heng is a seasoned professional in the hospitality and customer service sectors, currently serving as a Team Manager at OCBC since April 2024. Prior experience includes roles as Operations Team Lead at Shangri-La Group and StoreHub, with a focus on managing customer service and operational teams. Vivian's career commenced at Dorsett Regency Hotel Kuala Lumpur as a Front Office Assistant, eventually progressing through various roles at The Ritz-Carlton Hotel Company, American Express, and Shangri-La Hotels and Resorts, demonstrating expertise in front office operations and guest services. Vivian holds a Diploma in Hospitality Administration/Management from Stamford College, earned between 2006 and 2007.