Jennifer Dunphey

Jennifer Dunphey is an accomplished executive with extensive experience in technology, operations, and client experience within the financial services sector. Currently serving as the Chief Experience Officer at Bank of America, Jennifer leads data, digital, and marketing initiatives for Global Technology and Global Operations. Prior roles at Bank of America Merrill Lynch include CTO Analytics and Consulting Executive, and Chief Operations Officer for the Global Wholesale Bank CTO Organization, where Jennifer drove business strategies across enterprise functions. Jennifer has a strong background in omni-channel client experience, sales, and business intelligence, with noteworthy achievements including two patents in mobility, business intelligence, and CRM. Jennifer holds a Bachelor of Business Administration in Management Information Systems from Virginia Tech.