Mandy Esposito

Mandy Esposito is an experienced executive specializing in operations and customer experience, currently serving as Chief Experience Officer and EVP of Operations & Customer Experience at Hotwire Communications Ltd since 2018. In this role, Mandy leads initiatives to enhance customer experience and operational efficiencies, notably creating Fision Direct, a digital onboarding service that facilitates seamless communication during property launches. Previously, Mandy held the position of Vice President of Operations & Customer Experience at Altice USA from 2016 to 2018, where leadership focused on reimagining customer journeys and optimizing operational efforts. Earlier experience at Cablevision included roles as VP of Billing Systems Operations and Director of Billing Operations & Support, directing teams in critical operations and system enhancements to ensure service excellence and 24/7 operational reliability.