Monica Kennedy

Monica Kennedy has over 26 years of experience in the payments industry, having held various senior roles at Bank of America and First Data Corporation. Currently, as Managing Director and Head of Global Banking Merchant Services Portfolio Management at Bank of America since February 1997, Monica Kennedy oversees relationship management, account management, implementation, and sales analyst teams, ensuring clients efficiently navigate regulatory changes and optimize their payment infrastructures. Previous positions include SVP roles at both Bank of America Merchant Services and Bank of America, focusing on client experience and strategic direction. Monica Kennedy has also served as Vice President at First Data Corporation, where responsibilities included managing significant national merchant accounts and leading product and sales support for Bank of America Merchant Services. Expertise spans various payment processing segments including retail, government, and B2B environments.