Tracey Paul Smith

Tracey Paul Smith is an experienced professional in the Customer Experience Management (CEM) field, currently serving as the Director of Solutions Engineering at Tealeaf by Acoustic since November 2021. With extensive experience in various roles related to Tealeaf and CEM, Tracey has held positions such as Sr. Performance Architect at Citi and CEM SME at OnlineUX and Dell. Prior experience includes significant roles at Sirius Computer Solutions and IBM, focusing on technical architecture and customer management for mid to large organizations. Tracey has a solid educational background from the University of Central Florida, Seminole Community College, and Oviedo High. This expertise encompasses managing teams, enhancing customer experiences, and driving product innovations within the CEM domain.